More #OpsEmpathy In Software Development

After years of doing DevOps now I’m in situation where there are several operation teams to work with.

System administrator job is hard. They have to make sure everything works smooth all the time. That includes the complex legacy system that nobody fully understands. Such work is often invisible and goes unappreciated.

Do The Dirty Work Yourself First

For the last few days I’ve put myself into shoes of such operation person trying to install and configure software developed by me. It was quite a painful and frustrating experience trying to debug why remote syslog does not receive messages over UDP. I can only imagine how much more difficult would be to make the same without inherent knowledge of the application and how all the things were wired together.

The success of your software is on the shoulders of giants!

Try Docker To Make Yourself Uncomfortable

Using tools like Docker makes the work much simpler. It is useful even if operations team is not using containers, like it is in my case. If the whole system works in such hostile environment like Docker it won’t have any problem being deployed to virtual machine or bare metal.

Put Yourself In The Shoes Of The Maintainer

Look at your logs as you’d have to do application support. How quickly you’re able to determine what the problem is looking only at log message or attached stack trace? Is is obvious what is wrong and what is the severity of the problem? From support person perspective: is it clear who to call for help to debug the issue further?

Father. Husband. Solutions developer profesionally (software quite often). Arsenal supporter. Cyclist.

Father. Husband. Solutions developer profesionally (software quite often). Arsenal supporter. Cyclist.